STANDARD TERMS AND CONDITIONS OF SALE
These general conditions exclusively govern our contractual relations with our clients and take precedence over their own general conditions.
Our clients are invited to read them before placing an order and entering into a contract with our company. Any order constitutes acceptance of these terms.
Article 0 – Definition of Terms
For the purpose of these general terms and conditions of sale, the following terms are defined as follows:
0.1. "Company" refers to Allow Motion, a provider of prosthetics and related services.
0.2. "Client" refers to any natural or legal person who purchases or intends to purchase products and services from the Company.
0.3. "Product" refers to prosthetics and any other products or services provided by the Company.
0.4. "Conditions" refer to these general terms and conditions of sale.
Article 1 – Offer and Order
1.1. Unless otherwise stated in our specific conditions, our offers are valid for one month.
1.2. An order will only bind us if we have accepted it in writing.
1.3. Commitments, including orders or order modifications, negotiated by our representatives become firm only after our written acceptance.
1.4. In case of order cancellation or modification by the client, we are entitled to claim, as administrative costs, a compensation of 15% of the price if the modification or cancellation occurs within 10 working days and 25% if it occurs after 10 working days from the confirmation of the order.
Article 2 – Prices
2.1. Our prices are quoted in euros, excluding VAT.
2.2. Unless otherwise specified in our particular conditions, our prices are quoted for delivery from our facilities. If we handle the transportation, shipping costs will be charged to the client.
2.3. Our prices only cover the supply of the devices and services described in our particular conditions, excluding any other works or services. Any additional request will be charged separately.
2.4. Prices mentioned in the rate lists are given without commitment.
Article 3 – Payment
3.1. Our invoices are payable to the bank account indicated on the "Invoice" document, no later than 30 calendar days from the invoice date, unless otherwise stated.
3.2. Any complaint regarding the invoice must be sent in writing or via email within 8 working days from the invoice date.
3.3. In case of non-payment of an invoice by the due date, all the client's invoices become immediately payable.
3.4. Any overdue invoice will automatically incur, without prior notice, a late payment interest equal to the reference rate increased by eight points.
3.5. An unpaid invoice will also be subject to a fixed compensation of €40 as damages. Additional compensation may be claimed if collection costs exceed €40.
Article 4 – Delivery Terms
4.1. Unless otherwise specified, deliveries are made from our workshops, and the client must collect the products within 5 calendar days from the notification of availability.
4.2. The client assumes all risks related to the sold equipment upon delivery, even if transport is organized by us.
4.3. The client cannot refuse partial deliveries.
Article 5 – Service Provision Terms
5.1. Services are performed on working days between 8 AM and 4 PM unless otherwise agreed.
5.2. Services conducted before 8:30 AM or after 6 PM, and those performed on Saturdays, are subject to a 15% surcharge. Services provided on Sundays and public holidays are subject to a 25% surcharge.
5.3. The client bears all risks related to the services provided and must ensure complete safety for our personnel on-site.
5.4. Every service is documented in a report presented to the client.
Article 6 – Delivery and Service Deadlines
Delivery and service deadlines mentioned in our specific conditions are not binding. Our liability can only be engaged after a formal notice and in the case of serious fault.
Article 7 – Retention of Ownership
The delivered equipment remains our property until full payment is received, even in case of transformation or incorporation into other goods.
Article 8 – Acceptance
The equipment and services provided are deemed accepted by the client within 8 calendar days from delivery unless a specific and detailed complaint is made in writing within this period.
Article 9 – Warranty
9.1. The client must notify us of any hidden defects by registered letter within a maximum of 5 working days after the product is put into service.
9.2. We guarantee our equipment against hidden defects for a period of one year from delivery.
9.3. The warranty is only valid if:
The defect significantly affects the intended use of the product;
The device was installed properly;
The device is used under normal conditions.
9.4. Our warranty is limited to free repair or replacement, excluding contract termination or damages.
Article 10 – Limitation of Liability
We do not assume any liability beyond the provisions of Articles 8 and 9. We are not liable for damages to separate goods, lost profits, or any indirect damages arising from defects in the devices.
Article 11 – Force Majeure
Circumstances such as strikes, riots, machine breakdowns, or any other cause beyond our control may suspend our obligations or lead to contract termination without compensation.
Article 12 – Contract Termination
We have the right to terminate the contract without notice in the event of a serious contractual breach by the client, such as failure to take delivery or payment delays exceeding 30 calendar days.
Article 13 – Intellectual Property Rights
We retain all rights to our logos, trademarks, photos, documents, drawings, and tools. Any reproduction for commercial, associative, or voluntary purposes is prohibited without our consent.
Article 14 – Privacy and Data Protection
We respect your privacy and collect no data without your consent. For more details, refer to our data protection policy: http://www.allowmotion.com/en/data-privacy/.
Article 15 – Applicable Law and Jurisdiction
These general conditions and contracts concluded with clients are governed by Belgian law. Any dispute arising from contract execution falls under the exclusive jurisdiction of the Courts of Liège.